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MMH staff applauded by board PDF Print E-mail
Written by Kyle Arnoldy   
Wednesday, 30 July 2014 10:28

A number of Melissa Memorial Hospital employees and departments were praised for their work at the East Phillips County Hospital District board meeting Tuesday, July 22.

MMH administrator John Ayoub pointed to patient-survey results from the past four quarters to highlight the work being done at MMH. During the third and fourth quarters last year, MMH ranked in the 99 percentile nationally for patient-reported satisfaction levels at 100 percent. The Emergency Room garnered satisfaction rates of 91 and 100 percent for that same time period.

Of those who took the survey in the last four quarters, 97.8 percent said they would recommend the hospital to a family member or friend. In total, over 130 surveys were completed and returned, with 95.4 percent saying that they were satisfied with the care they received at MMH.

Chief Financial Officer Melissa Prante was singled out for her accuracy when filing the cost report to Medicare. Through the acceptance of the cost report, MMH will receive $1.355 million.

As a critical access hospital, MMH is reimbursed on a cost basis. The cost report is submitted so Medicare can determine how much MMH should receive. Cost reports submitted and what Medicare actually pays don’t always closely match, which can cause havoc on financial statements, according to Ayoub.

“It’s not so much the amount of the award that I think is impressive, it’s the fact that she was so accurate,” Ayoub said. “This was her first year doing it and she was very, very close. We are entitled and will receive a check from Medicare and I think she deserves to be recognized.”

Deb Woodhead and Heather Kellan were both acknowledged for their new roles within MMH. Woodhead was promoted to patient account representative supervisor and Kellan was hired as the front office supervisor.

“We’re now two-thirds of the way to having a new front office in the clinic,” Ayoub said. “I think the two we have are superior and I expect great things from them.”

Ayoub also announced that in an effort to promote employee recognition, July marked the first time employees of the month were selected. Sheila Robinson and Melissa Mayden were chosen for the honors.

Employmee engagement pride surveys were also circulated at MMH.

“We have struggled in past years to get the participation that we wanted,” Ayoub said. “We have been aiming for 80 percent participation for the last number of years and it has been three or four years since we hit that. We did have 89 percent participation this year. We are very pleased about that.”

The results from the anonymous survey will be discussed at a later board meeting as results are not yet back.


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Holyoke Enterprise July 31, 2014